One of the most important things to me in a dining experience is service. The food may be delicious or it might be miserable, but if the service is good, I will probably come back. If both the food and the service are good, you’d better believe that not only will I be back, but next time I’m bringing some friends.
It’s a good feeling to walk around the city and stumble upon (or into) a nice little hole-in-the-wall kind of restaurant. When you can sit and chat with the owner because it’s slow, the food is delicious, and they have cider on tap, that’s a good place to be. It’s even better if it’s not too far from school (for example), so it is close enough to visit somewhat frequently.
This restaurant in particular had a really good atmosphere. Any friends or family that came to visit me were brought to this restaurant. Then a few months ago, when I went in for lunch with some family, I found out that they changed the menu. Ok, I thought, there’s actually a chef now so this must be good. As I read the menu of this Irish Pub, I found myself questioning some of the items. Wagyu beef sliders, for example. There was no more spinach artichoke dip or fish and chips. I’m not saying the food was bad because it was still tasty; it just wasn’t a change I would expect. The portions got smaller, the prices went up, and they took cider off tap as an added kicker.
The last time I went in was the final straw for me. Aside from still not having real menus after at least a month, when I asked if there were any drink specials, my waitress told me there weren’t. Fair enough, I figured. Not every place has them. But as I looked in the drink menu, they had specials printed for the different days of the week. When my waitress came back, I pointed to it and asked her about it. She told me that because of the large group they had that night, they were not honoring the special. I was blown away. Really? I hardly knew what to do with myself at that point.
When my friends got there, I told them we were leaving and that I will not eat there again. I’m not bringing people there anymore, I haven’t been back, and I’ve told people what happened. The disappointment is astonishing. Even my friend who I found the restaurant with was pretty pissed.
I understand that change is necessary sometimes, but it became something completely different. They even changed the décor. The feeling was something so uncomfortable that even thinking about it bothers me. Even if they make money off the new crowd they brought in, they’ve lost a lot of money from me and those I know.